Zurich Claims

At Zurich, we aim to make the claims process as straightforward as possible.
Follow these steps to file a claim:

For more detailed information on specific types of claims, please refer to the following guides:

Property Claims Guide

Step 1: Report Your Claim

• Contact: Contact your usual contact person at Zurich to report the claim.

Step 2: Provide Necessary Information

• Policy Number: Have your policy number ready.
• Incident Details: Provide the date, time, and location of the incident.
• Description: Describe the damage or loss in detail.
• Documentation: Attach any relevant documents, such as:
• Photos of the damage
• Police reports (if applicable)
• Invoices or receipts for damaged items

Step 3: Claim Assessment

• Review: Our claims team will review the information and documentation provided.
• Inspection: We may arrange for an adjuster to inspect the property.
• Communication: We will keep you informed of the progress and any additional information needed.

Step 4: Settlement

• Decision: Once the claim is assessed, we will inform you of the decision.
• Payment: If approved, the settlement will be processed as per your policy terms.
• Follow-Up: If there are any issues or further questions, contact your usual contact person.

Have a question? Check out our Frequently Asked Questions for quick answers:

General Questions:

How do I file a claim?
To file a claim, you can either report it online through our claims portal or contact your usual contact person at Zurich. Make sure to provide all necessary documentation and information to expedite the process.

What information do I need to provide when filing a claim?

When filing a claim, you will need to provide:

• Your policy number
• Details of the incident (date, time, location)
• Description of the damage or loss
• Any supporting documents (photos, police reports, invoices)

How long does it take to process a claim?
The time it takes to process a claim can vary depending on the complexity of the case and the type of claim. We aim to process all claims as quickly as possible and will keep you informed throughout the process.

Can I track the status of my claim?
Yes, you can track the status of your claim through our online claims portal or by contacting your usual contact person at Zurich.

What should I do if I need emergency assistance?
If you need emergency assistance, please contact our 24/7 emergency hotline immediately. The contact details can be found in your policy documents or on our website.

Specific Claims Types:

How do I file a property claim?
To file a property claim, you can report the incident online or contact your usual contact person at Zurich. Provide details of the damage, photos, and any relevant documents.

How do I file a liability claim?
To file a liability claim, report the incident online or contact your usual contact person at Zurich. Provide a detailed description of the incident, any involved parties, and supporting documents.

How do I file a motor claim?
To file a motor claim, report the incident online or contact your usual contact person at Zurich. Provide details of the accident, photos of the damage, and any police reports or third-party information.

Contact Information:

Who should I contact if I have questions about my claim?
If you have any questions about your claim, please contact your usual contact person at Zurich. If you are unsure who to contact, refer to the general contact information provided on this page.

What is the contact information for Zurich Belgium?

• For Zurich Belgium, you can contact us at:
• Phone: +32 2 639 57 94
• Email: claims.notification.be@zurich.com

What is the contact information for Zurich Netherlands?

• For Zurich Netherlands, you can contact us at:
• Phone: +31 70 418 40 17
• Email: claimz.nl@zurich.com

Policy and Coverage:

How can I check what my policy covers?
You can check your policy coverage by reviewing your policy documents or contacting your usual contact person at Zurich. They will be able to provide you with detailed information about your coverage.

Can I make changes to my policy after filing a claim?
Changes to your policy can typically be made at any time, but it’s best to consult with your usual contact person at Zurich to understand any implications related to your claim.

Will filing a claim affect my premium?
Filing a claim may affect your premium, depending on the type and circumstances of the claim. Your usual contact person at Zurich can provide more specific information based on your policy.

If you are a broker, please contact your usual contact person at Zurich for any claims-related queries.

If you are a Zurich business customer, please contact your usual contact person or use the general contact information below.

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